FAQ
1. How do I place an order?
Answer:
Choose the product you want, add it to your cart, go to your cart, and click "Checkout." Then, fill in your contact details, select a delivery and payment method, and confirm the order.
2. How can I check if a product is in stock?
Answer:
Product availability is shown on the product page. If the item is out of stock, the “Buy” button will be disabled or a message like “Out of stock” will appear.
3. What payment methods do you accept?
Answer:
We accept online payments (credit/debit cards, Apple Pay / Google Pay, instant bank transfers), and in some regions, cash or card on delivery.
4. How much is shipping and how long does it take?
Answer:
Shipping costs and delivery times depend on your location and the delivery method you choose. During checkout, you’ll see all available options with exact pricing and estimated times.
5. How can I track my order?
Answer:
Once your order is shipped, you’ll receive a tracking number and a tracking link via email or SMS. You can also check your order status in your account.
6. Can I change or cancel my order after placing it?
Answer:
Yes, if your order hasn’t been shipped yet. Please contact our customer support as soon as possible to make changes or cancel the order.
7. Do your products come with a warranty?
Answer:
Yes, all our products come with a manufacturer’s warranty. The warranty period is listed on the product page and in the documents you receive with your order.
8. Can I return or exchange a product?
Answer:
Yes, you can return or exchange a product within 14 days of receiving it, as long as it hasn’t been used and is in its original condition. See our “Returns & Exchanges” page for full details.
9. How can I contact customer support?
Answer:
You can reach us via phone, email, live chat, or messaging apps. Contact details are available at the bottom of the website or on our "Contact Us" page.
10. Do you offer any discounts or promotions?
Answer:
Yes, we regularly run promotions and sales. Subscribe to our newsletter and follow us online to stay updated on special offers.